Employee/Supervisor Nominees Voting (Quarter)

Click “+” to learn about each nominee then cast your vote at the bottom of the page.

Employee Nominees

Award Criteria

  • Professionalism – Demonstrated performance, competence, resourcefulness and courtesy.
  • Other – Major professional achievements

Nomination Remarks

It is my honor to be able to nominate Ms. Heather Williams for employee of the quarter. Ms. Williams was the first female to be Hired by the Storm water division. Since she started working with our team, it was apparent we made the right decision. Heather completed truck driving school and received her class A CDL drivers license. Heather not only wanted to learn and operate Heavy Machinery, She excelled at it. Heather has since been promoted to Equipment Operator and currently operates one of our Street Sweepers as well as dump trucks when needed. She is working towards a NC Road Scholar, through NC State. I have sent Heather out to address street sweeping issues with citizens and pleased when they tell me how she addressed there issues and concerns. Heather sets an example not just for the people in our department but for all the females wanting to be a part of this industry!

Award Criteria

  • Customer-Focus – Responding in a timely manner and ensuring all aspects of the City service put citizen’s satisfaction first.
  • Other – Major professional achievements

Nomination Remarks

Officer Rozzi has stepped up and took major assignments that are normally assigned to supervisors. Officer Rozzi was in charge of the freedom fest and had a huge part in the air show. Officer Rozzi has worked to reestablish the Gang Unit and has successfully planned and operated several multi agency operations.

Award Criteria

  • Professionalism – Demonstrated performance, competence, resourcefulness and courtesy.
  • Other – Major professional achievements

Nomination Remarks

I would like to nominate Susan Thornton for Employee of the Quarter for the outstanding work and exemplary leadership she has shown in her role as Senior Human Resources Consultant. Susan has been an employee of the City of Goldsboro since November of 2018. She has an enormous yet quiet impact of performing professional HR duties. Susan not only provides day to day oversight of the employees pay and compensation programs, she is a tireless advocate for the well being of all employees. She is the System Matter Expert for our HRIS System (Neogov) and tirelessly” administers and trains all staff on its daily operations. Susan is effectively crossed trained in all areas of HR. She is the backup for onboarding, benefits, retirement, disability, administrative and management duties. She assist with employee health and drug screens and is highly capable of enforcing OSHA guidelines and administrating worker compensation and Family Leave Act. She is the face of our training program and recruitment events, where she actively participates by staffing a table, providing tours or giving presentation to perspectives employees and visitors. Whether working with internal or external individuals or groups, Susan looks to find the best outcome for all involved and truly exemplifies the core values of the city. Susan continues to take an active role in the success of all our employees. She welcomes them through employee orientation and one on one visits, sharing her favorite employment tips and encourages them to work together as a team and collaborate with each other throughout their employment. Susan always sees the good side of our employees and encourages other staff members to do the same. Susan has an open door policy for everyone and works tirelessly well beyond a normal work week.

It cannot be expressed within the limits of this short description all the attributes that Susan possesses to quality her for this nomination. The list of intangibles that make up the qualities of any true leader are not only professionalism, integrity and customer focus but also caring, resect, humility, commitment. dedication, humor, empathy, transparency, hard work and resiliency. A true HR Professional!

It is without hesitation and with much pride that Susan Thornton be nominated for employee of the Quarter.

Award Criteria

  • Professionalism – Demonstrated performance, competence, resourcefulness and
  • Integrity – Acting honestly, morally, ethically and reliably to serve and represent of
  • Customer-Focus – Responding in a timely manner and ensuring all aspects of the City service put citizen’s satisfaction
  • Other – Major professional achievements

Nomination Remarks

She’s helped me in so many ways. then I can imagine. She’s helped me get a job as a city worker. Ever since then it has made me the person I am today. I can’t believe I never tried applying for the city until she contacted me with the opportunity. She’s motivated me when it comes to situations I can’t handle. She’s been there for me at my lowest to make sure I still have a job. She’s trained me for tests. She’s got me out my shell to be more talkative to people. Her energy lights up the room when working with others.

I’ve seen her come in on her days off to work.

Award Criteria

  • Professionalism – Demonstrated performance, competence, resourcefulness and

Nomination Remarks

James has been tasked with updating GIS for the Planning Department. He was willing to help without hesitation. He discussed current workload with the IT Director and how to manage it and still assist the other department with a critical need. This is outside the scope of his duties, but he was very willing to help and has gone above and beyond expectations to assist their department. James deserves recognition for his tireless and outstanding effort to update a system outside of his normal duties to benefit City staff and Citizens. Without his help the Planning Department, and other City Staff, would still be working with outdated information and our GIS data available to the public would be inaccurate.

Supervisor Nominees

Award Criteria

  • Other – Major professional achievements

Nomination Remarks

 While enjoying himself at the Command Staff Christmas Party, Chief Holland warned a party goer of a possible food allergy as she took a bite of a piece of cheesecake. The party goer immediately stopped eating the piece of cake due to Chief Holland’s warning. Luckily Chief Holland was there and acted fast to prevent the situation from being worse than what it was although the party goer still had an allergic reaction it just was not as severe as it could have been had Chief Holland not spoke up. Chief Brandon Holland truly shows that he is committed to life safety.

Award Criteria

  • Professionalism – Demonstrated performance, competence, resourcefulness and
  • Customer-Focus – Responding in a timely manner and ensuring all aspects of the City service put citizen’s satisfaction
  • Other – Major professional achievements

Nomination Remarks

I would like to nominate Matthew Langley for the Supervisor of the quarter award for the fourth quarter of 2023. Matthew is the Distribution Operations Manager within the Distribution and Collections Division of the Public Works Department. He has always strived to improve the Distribution and Collections Division as a whole, but it has been no more apparent than in his accomplishments over the last few months. His can-do attitude, steadfast dedication and determination enabled his team to work through and resolve several challenges, ensuring customers’ needs are met while simultaneously improving procedures and saving thousands of dollars.

Matthew approaches every task from a customer first perspective, often scheduling repairs at night or on weekends to limit the impact that shutting off water for maintenance has on local businesses. In the last 3 months his team has completed 93 water/hydrant repairs, installed 11 new service taps and completed a total of 119 work orders.

In addition to performing routine maintenance, Matthew has played a key leadership role in the William Street widening project from day one to ensure the integrity of the City’s water distribution system. He actively participated in the bi-weekly meetings with contractors and NCDOT, collaborating regularly to ensure the City’s best interests were represented. Matthew has also been very instrumental in the success of the Mt. Olive Pickle project. He participated in all meetings to stay up to date and worked hand-in­ hand with Engineering and the utility contractor to ensure they had the support needed from the City of Goldsboro to ensure all water and sewer requirements were met.

Matthew also performs well under pressure. On November 7th there was a significant sewer manhole failure at E. Chestnut and Princess Ave. Although the manhole was approximately 12 feet deep and outside the division’s typical in-house capabilities, Matthew stepped up and took the lead on repair. He immediately coordinated getting bypass pumping set up, simultaneously preventing sewage from backing up into resident’s home and averting a sanitary sewer overflow. Matthew successfully led his team to replace the manhole without incident-building confidence in his staff and saving the City approximately $30K in contractor costs.

In addition to being a key leader and supervisor, Matthew also understands the importance of professional development. He recently obtained his A-Distribution certification, allowing him to officially become the City’s Water Distribution Operator in Responsible Charge (ORC). He also passed the Cross-Connection class in December and is scheduled to take the exam in 2024 to complete all water distribution certifications. In addition to acquiring all of his water distribution certifications, Matthew also successfully completed his Associate Degree from Liberty University.

Mathew’s keen attention to detail and service mindset set him apart from most and ensures top quality service to our customers. He has never had just a “JOB”. He is a 100% committed and dedicated team player, who answers every call and shows up for every afterhours repair without fail. Even in the midst of this past quarter’s demands, he completed his A-Distribution Certification and a Cross-Connection course, as well as his Associate Degree. Matthews’s accomplishments reflect well upon himself and the City of Goldsboro.

Award Criteria

  • Professionalism – Demonstrated performance, competence, resourcefulness and courtesy.
  • Customer-Focus – Responding in a timely manner and ensuring all aspects of the City service put citizen’s satisfaction
  • Integrity – Acting honestly, morally, ethically and reliably to serve and represent of community.
  • Other – Major professional achievements

Nomination Remarks

Mrs. McClary is the definition of outstanding Supervisor ! She makes sure all of us are comfortable and she has all of our backs that work for her at WA Foster Center . Since I have been here she gives her all to this center and to the community to make sure everyone feels welcome . This goes for adults ,children ,and the seniors that use our facility. I have definitely been bless to have a great Supervisor!!!

Award Criteria

  • Professionalism – Demonstrated performance, competence, resourcefulness and courtesy.

Nomination Remarks

I’m nominating my supervisor Mrs. Felicia Brown. Although I have only been under her direction for about 2 months, she has always exhibited a high level of professionalism. Mrs. Felicia Brown exhibits a strong work ethic and dedication. in her role as Director of Parks and Rec. She creates a fun and engaging working atmosphere, while maintaining a positive and respectful work environment. She effectively balances all the moving parts of our department and is always approachable and willing to help me learn more about our department as well as our city. She demonstrates exceptional professionalism and customer service to the public. In my humble opinion, she is a true role model.

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Employee/Supervisor Nominees (Quarter)