- Professionalism – Demonstrated performance, competence, resourcefulness and
- Customer-Focus – Responding in a timely manner and ensuring all aspects of the City service put citizen’s satisfaction
- Other – Major professional achievements
I would like to nominate Matthew Langley for the Supervisor of the quarter award for the fourth quarter of 2023. Matthew is the Distribution Operations Manager within the Distribution and Collections Division of the Public Works Department. He has always strived to improve the Distribution and Collections Division as a whole, but it has been no more apparent than in his accomplishments over the last few months. His can-do attitude, steadfast dedication and determination enabled his team to work through and resolve several challenges, ensuring customers’ needs are met while simultaneously improving procedures and saving thousands of dollars.
Matthew approaches every task from a customer first perspective, often scheduling repairs at night or on weekends to limit the impact that shutting off water for maintenance has on local businesses. In the last 3 months his team has completed 93 water/hydrant repairs, installed 11 new service taps and completed a total of 119 work orders.
In addition to performing routine maintenance, Matthew has played a key leadership role in the William Street widening project from day one to ensure the integrity of the City’s water distribution system. He actively participated in the bi-weekly meetings with contractors and NCDOT, collaborating regularly to ensure the City’s best interests were represented. Matthew has also been very instrumental in the success of the Mt. Olive Pickle project. He participated in all meetings to stay up to date and worked hand-in hand with Engineering and the utility contractor to ensure they had the support needed from the City of Goldsboro to ensure all water and sewer requirements were met.
Matthew also performs well under pressure. On November 7th there was a significant sewer manhole failure at E. Chestnut and Princess Ave. Although the manhole was approximately 12 feet deep and outside the division’s typical in-house capabilities, Matthew stepped up and took the lead on repair. He immediately coordinated getting bypass pumping set up, simultaneously preventing sewage from backing up into resident’s home and averting a sanitary sewer overflow. Matthew successfully led his team to replace the manhole without incident-building confidence in his staff and saving the City approximately $30K in contractor costs.
In addition to being a key leader and supervisor, Matthew also understands the importance of professional development. He recently obtained his A-Distribution certification, allowing him to officially become the City’s Water Distribution Operator in Responsible Charge (ORC). He also passed the Cross-Connection class in December and is scheduled to take the exam in 2024 to complete all water distribution certifications. In addition to acquiring all of his water distribution certifications, Matthew also successfully completed his Associate Degree from Liberty University.
Mathew’s keen attention to detail and service mindset set him apart from most and ensures top quality service to our customers. He has never had just a “JOB”. He is a 100% committed and dedicated team player, who answers every call and shows up for every afterhours repair without fail. Even in the midst of this past quarter’s demands, he completed his A-Distribution Certification and a Cross-Connection course, as well as his Associate Degree. Matthews’s accomplishments reflect well upon himself and the City of Goldsboro.