Who should I call about discolored water?
Call the Meter Shop at (919) 734-8674.
What are possible causes of a high water bill?
Dripping or leaking faucets inside or outside of the residence may cause a high reading. Long running toilets will also cause water consumption to increase. Broken or burst water lines will increase water consumption. If [...]
How do I transfer or terminate my water service account?
To transfer your service from one location to another, you must apply in person to the Revenue Division at 200 North Center Street, City Hall Addition. A $10.00 transfer fee and a possible deposit update [...]
Where and how do I pay my water bill?
You may mail your check and payment stub to Dept 830, PO Box 1276, Charlotte, NC 28201-1276, or you may pay in person at the Revenue Division, located at 200 North Center Street, City Hall [...]
How do I establish a new business water service account?
New business accounts begin by visiting our Inspections Division at 200 North Center Street, City Hall Addition. Businesses must receive a certificate of occupancy from the Inspections Division prior to applying for water service and [...]
How do I establish a new residential water service account?
New residential accounts are established in person at the Revenue Division, 200 North Center Street, City Hall Addition. You will need a driver's license or other picture identification and printed proof of a social security [...]